CONTACT
SAD EYEWEAR Policy Overview
Returns
- You have 10 days after receiving your item to request a return.
- Items must be ordered directly from our website, unworn, unused, and in original packaging.
- Retail-bought items can only be returned for manufacturer defects; contact us at contact@sightanddesign.com
How to Return
To start a return, email us at contact@sightanddesign.com with your order # in the subject and state the specific item that you wish to return.
If accepted, we’ll send a return shipping label and instructions. Returns without prior authorization will not be accepted. The return shipping cost will be deducted from the refund, and the initial shipping fee is non-refundable. For any return questions, contact us at contact@sightanddesign.com.
Return Shipping
Return shipping costs will be deducted from the refund amount. We can not print International return labels, and we cannot offer exchanges for international sales.
Sale Policy
- Sale items are final sale and only eligible for store credit within the return period.
- Sale discounts cannot be applied after the sale period ends.
- Sale discounts are valid only on the specific day(s) offered and cannot be applied to previous or future purchases.
- Sale discounts cannot be combined with other offers.
Damages and Issues
Inspect your order upon reception and contact us immediately for defective, damaged, or incorrect items so we can address the issue.
Non-returnable Items
For items purchased from our retail partners, contact us for specific issues. We do not accept returns on sale items.
Exchanges
If you'd like to exchange your item, simply return the item you have. Once the return is accepted, you can proceed to make a separate purchase for the new item you desire. If you have any questions, please contact us at contact@sightanddesign.com
Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be refunded on your original payment method. If you haven’t received your refund after 10 business days, contact us at contact@sightanddesign.com.
For further assistance, please email contact@sightanddesign.com.