
ABOUT BLACK LABEL
Frequently asked questions
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You have 10 days from the date you receive your item to request a return. Items must be unworn, unused, in original packaging, and purchased directly from our website. To start a return, email contact@sightanddesign.com with your order number and the item you'd like to return. Return shipping costs will be deducted from your refund, and original shipping fees are non-refundable. Sale items are final sale and only eligible for store credit within the return period.
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Please allow 3–5 days for processing and an additional 3–5 days for standard domestic shipping. International shipping times and rates vary. If you need your order sooner, choose expedited shipping at checkout and email us at contact@sightanddesign.com so we can do our best to prioritize your order. Note: We can’t guarantee exact delivery times.
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If you'd like to exchange your item, simply return the item you have. Once the return is accepted, you can proceed to make a separate purchase for the new item you want. If you have any questions, please don’t hesitate to contact us at contact@sightanddesign.com.
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For any questions, concerns, or feedback, please reach out to us at contact@sightanddesign.com — we’re happy to help!